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AI for after-sales

Technical support that's always on, with the knowledge of your best technician

For manufacturers and distributors with technical support, after-sales service and spare parts sales.

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The problem

What's happening in your after-sales today

Repeat questions

Your team answers the same questions over and over, and the urgent ones wait in line.

Knowledge in a few heads

What your best technician knows isn't written down anywhere. When they're out, nobody can solve it.

Manuals nobody reads

The answer is in a long manual, but finding it takes longer than picking up the phone.

Wrong parts ordered

An incomplete diagnosis ends with the wrong part, an extra shipment and a customer who keeps waiting.

What we build

An agent that works like your best technician

It runs on WhatsApp and connects to the tools you already use.

  • Searches the manufacturer's manuals and documentation to answer from the right source.
  • Guides the diagnosis step by step, asking the questions a technician would.
  • Suggests the right spare part before the order is placed.
  • Hands off to a person when the case calls for it, with the full conversation context.

Work

What's already running

Build + AI · After-sales / technical support

An AI agent that diagnoses failures and suggests spare parts over WhatsApp

The problem

Technical knowledge lived in long manuals and in the heads of a few people. Every customer question depended on someone from the team being available.

The solution

A WhatsApp agent that searches the manufacturer's manuals, guides the diagnosis step by step and suggests the right part, handing off to a person when needed.

Results

questions resolved without a person stepping in
~1,000
response time
~15 min

Client in the industrial sector

Method

Four steps, always measured

  1. 1

    Diagnose

    We understand the process and the data before proposing anything.

  2. 2

    Business case

    Cost, expected savings and risk. If the numbers don't work, we'll tell you.

  3. 3

    Production

    We build it into your operation, with human oversight where it matters.

  4. 4

    Measure

    Quality, usage and cost metrics. What isn't working gets fixed or switched off.

FAQ

What people usually ask

Do my manuals need to be digitized?

They don't need to be organized. We start from what you have (PDFs, spec sheets, parts lists) and the diagnosis shows what's missing.

What happens when the agent doesn't know the answer?

It says so and hands the question to someone on your team, with the conversation history so nobody starts from scratch.

Does it only work on WhatsApp?

WhatsApp is the most common channel, but the same agent can handle email or your website, and connect to your CRM.

Free resource

Checklist: Is your operation ready for AI?

Twelve questions to go through before investing in AI. We'll email you the PDF.

Contact

Let's talk

Write to me and we'll set up twenty free minutes to talk about your specific situation: what growth is breaking, or what you need to build for the next step.

pablo@nexuralabs.agencyNexura Labs on LinkedIn