An AI agent that diagnoses failures and suggests spare parts over WhatsApp
The problem
Technical knowledge lived in long manuals and in the heads of a few people. Every customer question depended on someone from the team being available.
The solution
A WhatsApp agent that searches the manufacturer's manuals, guides the diagnosis step by step and suggests the right part, handing off to a person when needed.
Results
- questions resolved without a person stepping in
- ~1,000
- response time
- ~15 min
Client in the industrial sector
